Try Moneypex For Free
Point of Sale

Tips for Training Your Employees on a New POS System

04 July, 2023


There are numerous reasons why retailers would choose to change their POS system. A better POS system for retail will also facilitate check-out, allow retailers to develop interactive loyalty and incentive systems and enhance retail employees' performance. By developing an appropriate POS system training process, organizations will benefit from all the capabilities provided by their modern method. 

Most of the more current POS applications provide functions such as monitoring inventories and data reporting. This enhances the flow of payments and productivity of employees and creates a more favorable customer experience. 

In order to ensure that company owners benefit, workers need to be educated in the productive use of the pos system. The more time retailers spend in educating their employees to take on a new POS, the better the chances of customers and employees making the change smooth.

Table of Contents 

  1. What are the Problems faced during changing POS and how to avoid them?
    1. Insecurity of POS system
    2. Data can be hacked by a POS vendor
    3. Your POS system can be incorrectly installed
    4. Insufficient troubleshooting support
  2. Here are ways you can train your staff to use POS effectively
    1. Direct training from POS system providers
    2. Hands on training (Trial version)
    3. Give workers time to get used to the new system
    4. Get employee feedback
  3. Conclusion

What are the Problems faced during changing POS and how to avoid them?

If you are adding a new POS system or beginning with something new, know clearly about your business goals and the desire to resolve possible problems. POS issues can be a common phenomenon, especially if you do not take your choices and business needs into careful consideration.

Insecurity of POS system

The risk for cyber threats is one of the greatest obstacles in operating a POS system. POS systems have a broad attack surface from the terminal to the data stored endpoints.

Whenever a client swipes a card or inserts a pin for purchasing the products, the data is transmitted through a POS system. Unfortunately, older POS devices are vulnerable to attacks and other POS issues because they do not have adequate encryption. Just an unprotected access point enables hackers to access an entire POS system, thus downloading malware.

Solution: Protect the POS system for malicious attack prevention

In the last few years, retailers have increased safety of their terminals, but cyber security issues also have scope for other POS problems. Since several hazards arise from malware, retailers must verify that they enforce safe remote access to their POS systems and vendors. POS systems can be protected by encrypting the data. Help discover and eliminate potential dangers from devices, manufacturers, and distributors by preventing risks and streamlining troubleshooting. Define security codes or keys, specifications for passwords and login limits to track who has access to the POS system.

Data can be hacked by a POS vendor

Sometimes, retailers rely on suppliers or third parties to handle market aspects, like POS systems. A provider will be accountable for the POS device or terminal. If you do not know how the providers handle or use POS systems, you can have issues with POS systems, such as cyber risk, problems with accessibility or non-compliance.

Solution: Check POS suppliers before working with them

It is always great to introduce a vendor risk management policy in dealing with vendors, but before you choose to do business it is crucial to ensure that they are monitored. The vendor level contract , which is an integral aspect of any contract with a vendor, will answer issues like information about the vendors, about their experience. The implementation of an efficient vendor risk management software saves time, resources and distress to you and your vendors.

Your POS system can be incorrectly installed

It may seem slight trouble, but POS problems are all too often linked to installing problems. This can happen for many reasons, among them.

Solution: Install and monitor POS system on a regular basis

Many operating systems have multiple components, but the various components should be set up by different individuals and teams. In order to ensure POS concerns or issues can be resolved during the implementation, it is essential for direct contact with third parties and your company IT department. Make sure that the 3rd party processes the POS system implementation in line with the organization needs and legal concerns for all aspects of their services.

Insufficient troubleshooting support

Since you would work with different POS vendors in order to run your system, it is vital that when POS system issues occur there is enough support. Your IT department has internal knowledge of your network but may need external assistance for problems related to applications, hardware, and equipment. 

You can also face a user error involving assistance for IT employees. If POS system suppliers do not have sufficient IT personnel and other workers with technical assistance, this will result in a slow resolution and loss of business.

Solution: Be Prepared to Troubleshoot

The IT team, staff, and POS suppliers should be ready to work if they are well-qualified. You want to be able to troubleshoot in order to avoid common POS problems, so you should be ready.  You can take help and assistance to your POS system provider. 

Here are ways you can train your staff to use POS effectively:

Direct training from POS system providers:

There is no replacement for hands-on experience when it comes to implementing a modern POS system. In Pakistan, several POS suppliers like Moneypex POS provide training to your employees by experts until staff is fully trained. And they provide throughout help and service whenever you have any trouble using a new POS.

Learning by doing allows the learner to immediately get input and think on what to do, what to modify and replicate or what to completely alter. It is a perfect way to test skills to determine whether further support will help the learner succeed.

Hands on training (Trial version)

It takes time to prepare retail workers to use a modern POS system. However, updating to a new POS does not have to be complicated with a little plan and attention to detail. Giving the retail employees trial versions of the POS software to get trained is essential for them to learn. Practicing on the trial version will give them clear guidance on how to use the POS system after it is being purchased by the business. Many POS systems available in Pakistan Like Moneypex POS provides free demo from experts for the understanding of software.

Give workers time to get used to the new system

The more time employees need to learn and understand how to use a new POS is more likely the system is to make errors on the ground. 

Provide workers with adequate training time to improve their access basic functionalities and execute repetitive activities of the system. The more workers have to execute sales and navigate a new tool and workflow, the more confident they are in actual customer encounters. This means faster sales, less glitches, and more pleased consumers. Consider how people learn through the training courses on Youtube channels of the vendor. Consider sharing time with individual workers in order to ensure that repetitive activities on the new system are performed successfully.

Get employee feedback

After introducing and allowing employees some time to understand how to use the new POS, they can ask detailed questions about their knowledge in solving future challenges. Their views and expertise would also be respected. 

Understanding is important for creating productive businesses and maintaining good ties between management team and employees. Asking good questions enables you to request quality input from staff, inspire creativity help people to prove themselves to be their brightest. Asking open-ended questions will help you get more candid and insightful answers instead of just yes/no questions. Retailers might inquire, for example, whether additional capabilities would help them more efficiently service their customers or which applications and integrations could boost their checkout experience.


It is necessary for revenue and inventory levels to have good understanding with POS software. You should be clear about your business requirements before buying a POS system and then select the company who provides the best services with reasonable prices. 

It's where Moneypex- POS works the best, by providing simple and customizable features in the POS system with best services and guidance. You and your employees can get a free trial to set hands on a new POS system or get a free demo from experts to work smoothly later on.

easy to use pos

Once the right POS software is selected to meet your business needs, training for workers is really important on how to manage this POS software. This would enhance the knowledge of the workers, and business will run efficiently.

Related Blogs

Point of Sale

14 November, 2023

Use POS Reports to Make Smart Decisions

Moneypex POS e-reports may be a lifesaver for company owners. Customers, employees, and inventory may all benefit from data collected by Moneypex point of sale system to make smart decisions

Point of Sale

12 July, 2023

Top 6 Restaurant Management Systems

Running a successful restaurant requires efficient management systems in place, and choosing the right restaurant management software, particularly

Point of Sale

07 July, 2023

10 Benefits of Cloud Base Point of Sale System

Cloud base Point of Sale have been working their way into retails, restaurants, pharmacies. Cloud based Point of sale software is ideal for restaurants




Moneypex team is here to give you the best tips for starting, running, or growing your small business. Written for self-employed individuals and small business owners, Moneypex provides insights into the latest trends and expert advice.